Patients & Visitor Information
Saudi German Hospital, Ajman combines state-of-the-art technology and personalized attention to offer comprehensive, customized health services for our international patients. Our patient coordinators manage the following medical and personal needs prior to your arrival during the course of your stay and after you are discharged:
International and Local patients seeking treatment can avail consultation, second opinion or treatment for a complex illness and investigations at Saudi German Hospital – Ajman.
- Choosing the right doctor & the right medical specialty.
- Prompt scheduling of appointment.
- Financial arrangements including estimates of deposits and payments.
- Travel arrangements.
- Transportation including airport pick up and ground or air ambulance services.
- Personal escorts to appointments.
- Medical interpretation services in more than 30 languages.
- Long and short-term lodging arrangements for patients and their families.
- Deluxe inpatient accommodation.
- Special meals upon request.
International Patients :
Our Executive Health Program caters to the needs of international executives by providing the following medical services in a suitable manner:
- Review of the patient’s medical history
- Executive physical examination based on age and gender.
- Selection of other screening examinations based on individual risk factors.
Patients / Visitor :
From the moment you arrive at SGH-Ajman and throughout your entire stay with us, we want you to feel as comfortable as possible. Since you are our guest we are committed to providing you with the highest standard of patient care and customer service. Our ongoing efforts at the hospital are aimed to improve our obligations even further.
Getting to the Hospital
Checking your Admission details
The attending doctor and his/her nurse will inform you the schedule of admission and if applicable provide you with all the details regarding the area/ward you will be admitted. Should there be a need, the doctor and nurse may ask you to fast for a specific duration. Special instructions i.e. medications to be taken at home or withheld prior to your procedure will be explained in detail.
On the day of Admission
To start with We will be requiring a copy of an Identification Card (Passport/Emirates ID). We will ask you to sign a general consent form explaining what to expect from our hospital. Subsequently, you will choose your room type, make payments and finalize the billing details.
What to bring with you
- 2 sets of nightwear.
- 2 sets of day clothes.
- Cash for your expected expenses.
- Books, magazines, and crosswords
- Contact numbers for close relatives.
- Name and contact details of your home doctor (in case of International Patients)
- Walking aids (if required)
- We advise you to carry minimal valuables. If you have any, keep it in the safety locker provided in your room or with the security office (you will be asked to sign a form prior to handing over your value to us).
DURING THE COURSE OF STAY
Your Stay at SGH – Ajman
You will be received by the nurse at the assigned ward where you will be admitted. She/he will accompany you to your room, explain to you about the facilities available in your room.You will be also provided with the bill of rights and responsibilities in SGH-Ajman.
When you arrive, kindly inform your respective Nurse/Doctor about any medication you have been prescribed. If you cannot bring your medication with you, we can arrange the same for you also. The medical team will review your medications while you are in the hospital & if they need to be altered or stopped. We will not stop any prevailing medication without your consent. Your designated Nurse will retain the medication in your assigned medication locker at the nursing station. Upon discharge, your medications will be returned back, should the concerned Doctor approve its use. In case you require a different prescription, it will be provided.
In case of Emergency
Saudi German Hospital – Ajman is well prepared for emergency evacuation. Each floor has 6 emergency exits and at the 1st floor, we have 8 emergency exits. All Exits are identified on the map displayed in your room. Always wait for staff assistance in case of an emergency evacuation.
Please don’t use lifts in case of fire. Signs are placed at all levels to guide you to the nearest exit.
Complaints and Compliments
Saudi German Hospital – Ajman values your opinion and feedback. In case you want to lodge any complaint or pen any compliment, please ask the staff to provide you with the feedback form.
Support of Customers with Special Needs
Saudi German Hospital – Ajman has designated special parking areas for Customers with Special Needs, with clear notification signs close to the main entrance ground floor. Throughout the Hospital, toilets for customers with Special Needs are conveniently located. The hospital is well equipped to receive patients with a special need for admissions as well.
Wi-Fi and Mobiles
You can use your mobile in the hospital unless you see the sign of prohibition in restricted areas. If you require internet access, kindly contact the staff for login details.
No Smoking Policy
Saudi German Hospital – Ajman is a NON SMOKING facility by law. For smokers, an area outside the hospital is allocated. Your abidance with this rule will be highly appreciated.
The meal menu is substantial and covers different types of cuisines. You will be provided with 3 meals daily, subject to your respective Doctor’s/Dietician`s instructions.
Our visitors’ timings are daily between 10:00 – 22:00 Hrs
On Fridays, children are allowed to visit.
We provide our customers and patients quality communication services. If you find it difficult to proceed with our system please don’t hesitate to approach the nearest reception and inform that you need guidance whether to translate or any other service.
Things to tell us
- Do you have any allergies?
- Are you taking any medication?
- Do you need someone to deal with your benefits, pensions or allowances?
- Do you have any valuables that need to be kept safe?
- Will you miss any outpatient appointments while you are in the hospital?
- Do you need to send a sick leave to your employer?
Our Medical and Nursing staff
Upon arriving at your allotted ward, we will provide the details of your dedicated Nurse(s) or healthcare assistant(s). During shift change, the designated Nurse/Healthcare assistant will introduce themselves, to enable you to know whom to call in case of any queries. Each ward is managed by a Ward Manager, who can be contacted at any point of time to address your concerns. All SGH-Ajman staff carry Identification badge with their Name, Photograph, and designation. A Doctor will be available 24 hours in the ward in case you need any clarification(s).
You will be required to sign a consent form prior to any procedure(s), at our Hospital. This is a legal requirement to help protect your rights and to ensure that you understand the risks and benefits of the procedure(s), as well as any alternatives available. During the course of your stay, we may need to take further tests to help in better understanding your medical condition. If you are not sure about anything related to your treatment, please do ask your Doctor or Nurse.
We provide designated wards (inpatient & out-patient), OPD, accommodation facilities separately for both men and women. We aim to ensure your privacy and dignity is maintained at all times.
Your Personal Information
On arriving at the hospital, we will gather specific information to ensure appropriate care. This information will be kept confidential and enable us to provide you enhanced care for future treatment at our hospital. As per the UAE healthcare regulation, we require to gather specific information. As a hospital policy, only staff related to your medical care can access the given information and strictly maintain confidentiality at all times.
Reporting of special cases to Ajman Health Authority
In case of special infectious disease, the hospital will send your details to Ajman Health Authority (i.e.: HIV, Hepatitis B, and Tuberculosis)
Time and date of discharge
Planning for your discharge will begin on or before admission. We will discuss your estimated date of discharge, your specific needs and work out a schedule for the same. Most patients go back home when they leave the hospital. In case you require community support services, we will get it arranged. We aim to ensure your quick recovery
What we will do?
The medical staff will explain to you about the discharge medications, instructions and provide you a discharge summary letter. We will give you details to settle your Bill or clearance from your insurance provider.
What do you need to do?
You will have to close your Bill prior to leaving the hospital and collect your receipts. In case you kept with us your valuable, kindly collect it before you discharge. A time for your discharge will be informed to you, to allow us to clean the room and organize it for the next patient. We thank you in advance for abiding with the discharge time specified to you.
The medication you carried to our hospital and still need will be returned back. If you have been prescribed a new medication, you will be given a course to be taken home. Further medication required will be prescribed by your attending Doctor (as and when required). The dosage and medication schedule will be explained before been discharged. Written instructions will be given on the packaging and a medication information sheet will be provided.
If you need a follow-up appointment or further investigations, we will arrange it before you leave or you will receive a call after discharge from the hospital.
Assistance after you leave
If you and/or your Family need any assistance at home, the support services will be arranged before your discharge. If you require equipment at home, arrangements will be done accordingly. A list of support groups available in the country of residence will be provided for you in order to facilitate your care post-discharge.
We expect you to arrange your own transport to your home. However, make sure you inform the ward staff about your relative and/or caregiver`s arrival schedule, to enable us in organizing medication and appointments etc. Hospital transport is for people with special medical assistance only.